Shipping Policy
Shipping Policy
Thank you for your order from Ella & Marie.
Below you will find all important information about our shipping.
Free Shipping
We offer free standard shipping for all orders within Germany and Austria – no minimum order value.
Order Processing
- Order confirmation: After completing your order, you will receive a confirmation by email
- Processing time: 1–3 business days (Monday to Friday)
- After shipping, you will receive a shipping confirmation including a tracking number
Shipping & Delivery
- Shipping time: 6–11 business days
- Total delivery time: 7–14 business days (incl. processing time)
Order cut-off time:
Orders received before 5:00 PM (CET) are usually processed on the same business day.
Orders received after this time will be processed on the next business day.
Delivery Areas
We currently deliver to the following countries:
Germany
- Shipping: Standard
- Cost: Free
- Delivery time: 7–14 business days
Austria
- Shipping: Standard
- Cost: Free
- Delivery time: 7–14 business days
Important Notes
- Public Holidays: Delays may occur on public holidays
- Address details: Please check your delivery address carefully
- Incorrect information can lead to delays
Tracking
Once your order has been shipped, you will receive an email with your tracking number.
If you have not received a shipping confirmation after 7 business days, please contact us at:
Lost or Damaged Orders
If your package was lost in transit or arrived damaged, please contact us with your order number:
After review, we will offer a suitable solution, e.g., replacement delivery or refund.