Return Policy
Return Period
You have the right to return your order within 30 days of receiving the goods.
Regardless, the statutory right of withdrawal applies.
Return Requirements
- The item must be in an unused and new condition
- The item must be returned in its original packaging
- All accessories and documentation must be included
Return Process
To initiate a return, please contact us at:
📧 Email: support@ellaandmarie.com
We will then provide you with all necessary return information.
Please include your order number with the return.
Return Costs
The customer bears the costs for the return, unless the item is defective or was delivered incorrectly.
Return Address
Returns are made exclusively to the address provided by our customer service.
Refund
After receipt and inspection of the returned goods, the refund will be processed within 10 business days via the originally used payment method.
Important Notes
- We recommend sending returns with tracking
- Please keep the proof of shipment
Right of Withdrawal
Consumers have the statutory right of withdrawal.
Further information can be found in our cancellation policy.
Contact
For questions about returns or refunds:
📧 Email: support@ellaandmarie.com